FREQUENTLY ASKED
QUESTIONS

Orders can be placed by email or fax.

Please feel free to contact us as we accept small to large orders.

Please pay by bank transfer.

Delivery note will be sent along with the product.

We will strive to ship standard items within approximately 3 business days. Additional time may be required for first order and large quantity orders. Please enquire in advance.

You can specify the date and time.

Delivery is free for orders of value 30,000 yen.

We offer overseas export services from small to large shipments. Since FOB is used for trade transactions, customers can arrange transportation according to their convenience.

Our organically grown tea has acquired organic JAS certification. Organic JAS certification is recognized as equivalent to organic certification in the following countries
United States, Canada, Member States of the European Union, Switzerland, Australia, New Zealand, Argentina, Taiwan
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We will strive to ship standard items within approximately 21 business days. Additional time may be required for first order and large quantity orders. Please enquire in advance.

The currency for transactions is Japanese yen, and payment should be made by wire transfer prior to shipments.
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We deal in a wide range of teas from Kagoshima and other prefectures.
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We have a wide lineup of products ranging from high-end products used in tea ceremonies to products for processing and cooking.
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Yes, we can take care of everything related to tea, from proposing a concept that fits your idea, procuring the right ingredients (matcha and green tea) for your products, blending them, manufacturing samples, to cost planning.
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Trial production is free of charge to check the taste, but we may charge if the sample is required multiple times or in larger quantities. Please contact our sales representative for details.

We may be able to accommodate your request depending on the details of your request, please contact our sales representative for details.

For small-lot orders, we will propose a processing method and provide a quotation according to the quantity. We are flexible to accommodate your requests, so please contact us first.

The schedule broadly as given below. Meeting --> Product planning --> Matcha/leaf suggestions --> Trial manufacturing (several times) --> Formal quotation and order placement --> Manufacturing --> Delivery Click here for more information
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We will select and blend tea leaves according to the customer's requirements and promptly provide the necessary quantities depending on the transaction.

We will suggest the appropriate product according to your budget and application.

Quotes will be sent from our Sales and Marketing division, and specifications will be sent from our Quality Control division.

Sorry, we do not retail as we specialize in wholesale for commercial use.

Weekdays from 8:30 a.m. to 5:30 p.m., sometimes open on Saturdays and closed on Sundays and holidays.

Yes, you can. Although we are looking forward to doing business, you are welcome to visit us. For more information, please contact us by phone or e-mail.

Our headquarters is a 10-minute drive from the nearest station, Uji Station on the JR Nara Line. Board the Kyoto Keihan bus, Tachiba Line 180 (bound for Ichu-mae) from JR Uji Station or Keihan Uji Station, and get off at the "Shirakawa Toge" stop.

Chamber Of Kyoto Prefecture Tea Public Interest Incorporated Association has defined Uji tea as "the tea produced in the 4 prefectures of Kyoto, Nara, Shiga, and Mie prefectures, which have developed together as Uji tea from a comprehensive perspective of history, culture, geography, and weather, and is finished and processed in the prefecture by Kyoto-based tea producers, while the priority shall be given to tea produced in Kyoto Prefecture."
Reference:Kyoto Prefecture Tea Industry Chamber Website

Please specify that matcha produced in the 4 prefectures of Kyoto, Nara, Shiga and Mie is used, which fits the definition of Uji tea. Uji matcha series produced in Kyoto Prefecture is available for those who wish to use the phrase ""made with Uji matcha produced in Kyoto Prefecture"".

The characteristics of tea varies depending on the cultivation environment, fertilizer management methods used and experience of the grower. Tea that is vibrant, aromatic and rich in taste is highly valued and reflected in the price.

The traditional method of millstone grinding has the advantage that excessive heat is not generated because the process is carried out slowly with a heavy millstone, and the quality of the product does not deteriorate easily. Millstone grinding is employed for higher grades of matcha that are generally used for drinking. Since the volume that can be produced with millstone grinding is limited, the use of a pulverizer enables tea to be mass produced. Since pulverizer evenly distributes the grains, the tea will have a smooth feeling on the tongue and can be used for latte and processing. We will support customers according to the application and grade.

We deal in organically grown teas that has acquired organic JAS certification. We have a network of organic tea growers throughout Japan and have established a system to ensure a stable supply.
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